Client Case Management System (CCMS)

Purpose:

Enabling operational service delivery and real-time access to comprehensive client information for enterprise companies and government organizations in immigration, justice and social services or any social program delivery environment where duty of care responsibilities exist.

Solution Overview:

The Client Case Management System (CCMS) is an operational service delivery and reporting system for client case management services in immigration, justice and social services environments.

CCMS capabilities and enterprise services are accessed via an intuitive, browser- based user-interface and include: Client Record Management, Identity Management & Synchronisation, Incident Reporting,

Special Needs and Care Plans, Case Management, Security Risk Assessment, Accommodation, Movements and Escorts,Visits Management, Education and Recreation Program Management.

Enterprise services supporting the system include: Messaging and Workflow Services, Security and Audit Services, Reporting Services, Integration Services, Search, Document Management, On Line Training and Help

Benefits:

With ComputerPro’s solution, customers can automate and streamline the entire client case management and service delivery process. These capabilities result in superior care and case management through immediate access to comprehensive client information.

Our Customers enjoy the following benefits from using our system:

* Improved ROI - no need to buy additional PCs or software, as system is accessed via web-browser

* Increased accuracy - single keying of data increases accuracy and reduces duplication of effort.

* Compliance – supports standardized operations in accordance with industry/government standards     and policies

* Timely Decision Making - workflow and messaging provides timely information to decision-makers

* Reduced Case Workload – event and status driven tasking for more efficient response to client needs.

* Reduced Reporting Workload – automated scheduling and distribution of reports.

Platform:

The solution was developed using the Microsoft .NET Framework with a SQL Server 2000 database. The system is fully integrated with the Microsoft Office to deliver productivity solutions straight to the desktop.

Learn More:

A version of CCMS known as ISIS was implemented for GSL at Australian Department of Immigration in late 2003. If you would like to view on-line a video demonstrating the functionality, please email your contact details for access password or call us.